This page provides the full configuration reference for the In-House IT vertical in AtlasOS. This is one of the leanest verticals on the platform — only seven modules are enabled, reflecting the internal operations focus.
Configuration Summary
| Setting | Value |
|---|
| Firm Type Key | it_internal |
| Solo Mode | No |
| Default Landing View | Tasks |
| Entity Label | Department / Departments |
| Engagement Label | Change Request |
| Compliance Label | Security Policies |
| Service Label | Service |
| Compliance Bodies | None |
| Obligation Types | None |
Entity Types
No other entity types are configured. This vertical manages internal departments and business units, not external clients.
Enabled Modules (7 total)
| Module Key | Label | Description |
|---|
smart_inbox | Smart Inbox | AI-powered email triage and routing for support requests |
tasks | Tasks | Change request and support work queue |
chat | Chat | Internal team messaging |
ai_agents | AI Agents | Autonomous workflow assistance and intelligent triage |
rmm_plus | RMM+ | Level.io integration for endpoint fleet management |
asset_lifecycle | Asset Lifecycle | Hardware inventory, warranty, and refresh cycle tracking |
security_posture | Security Posture | Endpoint protection and patch compliance monitoring |
Disabled Modules
This vertical has significantly more modules disabled than enabled:
| Module Key | Reason |
|---|
billing | Internal departments do not invoice via AtlasOS |
time_tracking | No billable hour logging for internal teams |
client_portal | No external-facing portal |
compliance_calendar | Security Policies replace statutory compliance |
contracts | Not applicable for internal operations |
onboarding_forms | No client intake workflow |
broadcasts | No bulk external communications |
documents | Not enabled by default |
sla_tracking | Not applicable for internal operations |
project_milestones | Not enabled by default |
reports_afs | Not applicable to IT operations |
The Internal IT sidebar is organised around internal operations workflows:
| Sidebar Group | Contains |
|---|
| Dashboard | Practice overview, KPIs, fleet health summary |
| Smart Inbox | Email triage, task creation from support emails |
| Fleet & Devices | Fleet view, alerts, asset lifecycle, security posture (expanded by default) |
| Service Desk | Support tickets, tasks and changes, calendar |
| Organisation | Departments, sites, team members |
| Procurement | Hardware and software procurement tracking |
| Reporting | IT Reports |
| Automations | Automations Centre |
| Administration | Practice settings, team, roles, integrations |