Internal IT Terminology in AtlasOS

AtlasOS is a multi-vertical platform. To feel native for internal IT departments, it relabels core concepts throughout the interface.

Core Term Mapping

Universal Term	Internal IT Label	Where It Appears
Entity	Department	Sidebar, entity list, detail views, reports
Entities	Departments	Sidebar group header, bulk actions
Engagement	Change Request	Engagement drawer, department detail
Compliance	Security Policies	Calendar, alerts, reports
Service	Service	Service catalogue, work items

The sidebar is structured around internal IT operations workflows:

Sidebar Group	What It Contains
Dashboard	Practice-wide KPIs, fleet health scores, support queue summary
Smart Inbox	AI-triaged email queue, task creation, department routing
Fleet & Devices	Fleet view, real-time alerts, asset lifecycle, security posture (expanded by default)
Service Desk	Support tickets, tasks and changes, calendar for maintenance windows
Organisation	Departments, physical sites, team members
Procurement	Hardware and software procurement tracking
Reporting	IT Reports — fleet health, asset status, ticket volume
Automations	Automations Centre — automated remediation and workflow rules
Administration	Practice settings, team management, roles, integrations

When the documentation refers to "entities," your interface displays Departments.
When the documentation refers to "engagements," your interface displays Change Requests.
Security Policies replaces the compliance calendar found in accounting verticals. You will not see statutory obligation types (VAT, PAYE, etc.) in this vertical.
The Fleet & Devices sidebar group is unique to IT verticals and houses RMM+, asset lifecycle, and security posture functionality. It is expanded by default for quick access.
The Service Desk group combines support tickets, task management, and calendar scheduling — the core of day-to-day IT operations.
Many sidebar groups found in other verticals (Revenue, Documents, Outreach) do not appear in this vertical due to disabled modules.